Fulham Removals Terms and Conditions

These Terms and Conditions set out the basis on which Fulham Removals provides moving, packing, loading, unloading, storage-related handling, and associated services to customers in the United Kingdom. By making a booking, the customer agrees to these terms in full. These terms are designed to be clear, fair, and practical, and they apply whether the work is for a domestic move, an office relocation, or a single-item transport service. For the avoidance of doubt, references to we, us, and our mean Fulham Removals, while references to you and your mean the customer or the person authorised to act on the customer’s behalf.

These terms should be read together with any written quotation, order confirmation, inventory, condition report, or service notes issued before the job begins. If there is any conflict between these Terms and Conditions and a specific written agreement accepted by both parties, the specific written agreement will apply to the extent of that inconsistency. We may update these terms from time to time to reflect changes in law, operational practice, or insurance requirements, but the version in force at the time the booking is accepted will govern the relevant service.

All services are provided on the understanding that the customer has given accurate and complete information about the items to be moved, access arrangements, timing restrictions, parking limitations, stairs, lift availability, and any special handling requirements. Fulham removals services depend on reliable information because pricing, scheduling, and staffing decisions are made in advance. If material facts are withheld or later found to be incorrect, we may revise the quotation, alter the service plan, or decline to proceed if the work cannot be performed safely or lawfully.

Booking Process

1. Enquiries, Quotations, and Acceptance

A booking request may be made in writing, by telephone, or through another agreed method. Any quotation is normally based on the information provided at the time of enquiry and, where appropriate, on photographs, inventories, or a survey. Unless expressly stated otherwise, quotations are estimates only and may be adjusted if the scope of work changes. A booking is not confirmed until we have accepted the order and issued a confirmation, which may be by email or other written format. Once confirmed, the customer is responsible for ensuring that all details remain accurate up to the date of service.

Where a survey is required, the customer must ensure reasonable access to the property and the items to be assessed. Survey findings are based on visible and declared information only. If items are discovered on the day that were not declared in advance, or if access conditions differ materially from those described, Fulham Removals may amend the price, extend the time required, or change the equipment and crew allocated. Any such change will be communicated as soon as reasonably practicable.

2. Customer Responsibilities

The customer must ensure that all goods are suitably packed unless packing has been expressly included in the service. Fragile, valuable, and sentimental items should be clearly identified. The customer should remove or secure loose parts, defrost appliances in advance where required, and ensure that items are ready for safe handling at the agreed start time. If items are not prepared, additional time or labour may be charged.

The customer is also responsible for obtaining any necessary permissions for parking, loading, or access, unless we have expressly agreed in writing to arrange these. If a building manager, landlord, concierge, or other third party imposes restrictions, the customer must tell us in advance. We are not liable for delay or loss caused by the customer’s failure to secure these arrangements. Our fulham removals service can only proceed efficiently when access is lawful, safe, and timely.

Payments

3. Pricing and Invoicing

Prices may be fixed, hourly, or calculated using a combination of labour, vehicle use, distance, volume, specialist equipment, and access conditions. Any prices stated in a quotation are exclusive of VAT unless otherwise stated. If VAT applies, it will be shown separately on the invoice. The customer agrees to pay all sums properly due under the booking. Charges may also apply for waiting time, congestion caused by access delays, aborted attendance, additional stops, ferry or toll costs, storage handling, or services requested after the booking has been confirmed.

Where an estimate is based on hourly rates, the final amount payable will reflect the actual time worked, rounded in accordance with our invoicing practice. For fixed-price jobs, the price assumes that the job is carried out substantially as described. If the move takes longer because the customer adds items, changes the destination, fails to prepare access, or asks for extra services, additional charges may be applied fairly and reasonably.

4. Deposits, Final Payment, and Methods

We may require a deposit to secure a booking, particularly for peak periods, larger moves, or specialist services. The deposit is normally deducted from the total invoice unless the booking is cancelled in a way that permits us to retain part or all of it under these terms. Final payment must be made by the method specified on the invoice or booking confirmation. Unless agreed otherwise, payment is due on completion of the service or immediately upon receipt of invoice. We may suspend or refuse performance if payment terms are not met or if there is reasonable concern about non-payment.

Cancellations and Amendments

5. Customer Cancellation

The customer may cancel or amend a booking by giving us notice in writing. Because the service is planned in advance and may involve reserved vehicles and labour, cancellation charges may apply. If notice is received sufficiently early, a full or partial refund of any deposit may be made at our discretion, subject to reasonable administrative costs. If cancellation occurs close to the moving date or after work has started, the customer may be charged for costs already incurred, including labour, travel, and any non-recoverable expenses.

If the customer wishes to change the date, time, address, or scope of the service, we will try to accommodate the request, but changes are subject to availability. Any amendment may affect the price. A change is not binding until we confirm it in writing. Where the customer reduces the scope of work, any refund or price adjustment will be based on the work already allocated, undertaken, or committed.

6. Our Right to Cancel or Suspend

We may cancel, delay, or suspend a booking if performance becomes impossible, unsafe, unlawful, or commercially impracticable due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, road closures, industrial action, emergency restrictions, or failure by the customer to provide access or payment. In such cases, we will act reasonably and may reschedule the job or refund any sums paid for services not provided, less any reasonable costs already incurred. This does not limit any rights we have under law where the customer has materially breached the agreement.

Liability

7. Care of Goods

We will use reasonable care and skill when handling your property. However, removal work carries inherent risks, and not all items can be guaranteed against damage. Unless otherwise agreed in writing, you are responsible for ensuring that items are suitably packed, protected, and fit for transport. We are not liable for ordinary wear and tear, pre-existing damage, or loss resulting from inadequate packing by the customer. Delicate items such as glass, ceramics, artwork, antiques, electronics, and items of sentimental value should be disclosed before the move so that appropriate arrangements can be considered.

Where we pack items on the customer’s behalf, we will take reasonable care in packing, but our liability may still be limited where an item is inherently fragile, defective, poorly manufactured, or likely to be damaged despite careful handling. If you wish to place a particularly valuable item under a higher level of protection, you must notify us in advance and request confirmation of whether additional cover or special handling is available. Any claim must be supported by evidence of ownership, value, and loss or damage.

8. Exclusions and Limits

To the fullest extent permitted by law, we shall not be liable for indirect, special, or consequential loss, including loss of profit, loss of business, missed deadlines, or loss of opportunity. Our total liability for direct loss or damage arising from a single booking shall be limited to the amount paid or payable for the relevant service, unless a higher liability is required by law or expressly agreed in writing. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Waste Regulations

9. Disposal, Recycling, and Waste Transfer

If the customer requests removal of unwanted items, packaging, furniture, white goods, or general clutter, this may be treated as waste handling rather than a standard move. We will only remove and dispose of waste in accordance with applicable UK waste regulations and licensing requirements. The customer must describe the nature of any waste accurately, including whether it contains electrical items, fluids, sharp materials, confidential documents, or potentially hazardous substances. We may refuse to remove any item that we reasonably believe is prohibited, unsafe, or illegally disposed of.

Where waste is collected, the customer may be asked to confirm ownership or authority to dispose of the items. Transfer notes, receipts, or other records may be issued where required by law or by our internal compliance procedures. The customer acknowledges that certain materials must be separated, handled, or taken to authorised facilities rather than mixed with general household waste. If additional sorting, loading, or disposal charges are necessary because waste was misdescribed or improperly prepared, those charges may be added to the invoice.

10. Prohibited Items and Environmental Duties

The customer must not ask us to transport, store, or dispose of items that are unlawful to carry, dangerous without special permits, or restricted under environmental or safety law unless we have expressly agreed otherwise and are fully authorised to do so. This includes, without limitation, asbestos, pressurised containers, leaking chemicals, and other hazardous materials. The customer remains responsible for declaring such materials honestly. Our service is intended to support lawful removals and lawful waste management only, and we may halt the job if we discover undeclared prohibited waste.

General Terms

11. Delays, Access, and Force Majeure

We will use reasonable efforts to attend at the agreed time, but time is not normally of the essence unless specifically stated in writing. Delays may occur because of traffic, weather, mechanical issues, access problems, or events outside our control. Where a delay is anticipated, we will seek to notify the customer as soon as is reasonably possible. The customer must remain available or nominate a representative who can make decisions on the day. If nobody is present or contactable, we may be unable to complete the service and may charge for wasted attendance.

If an event outside either party’s reasonable control prevents or delays performance, neither party shall be in breach while that event continues, provided the affected party takes reasonable steps to minimise the consequences. Examples include fire, flood, epidemics, acts of government, or widespread transport disruption. This provision does not require either party to accept unreasonable cost or risk, and it does not affect payments already due for work performed before the event occurred.

12. Complaints, Governing Law, and Final Provisions

If the customer is dissatisfied with any aspect of the service, they should raise the issue promptly so that it can be reviewed while the facts are still fresh. A complaint should include relevant dates, a description of the issue, and any supporting evidence. We aim to handle complaints fairly and within a reasonable time. If any part of these terms is found unlawful or unenforceable, the remaining provisions will continue in effect. No failure or delay in enforcing a right shall be treated as a waiver of that right unless confirmed in writing.

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute unless applicable law requires otherwise. By booking with Fulham Removals, the customer confirms that they have read, understood, and agreed to these terms and that they have authority to do so on behalf of all persons interested in the goods or services covered by the booking.